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Stichworte: customer-focused organizations
According to experts recent economic conditions have challenged organizations with ________
Which of the following are the facilitating factors that have made globalization attractive and feasible for business organizations?
Which marketing function focuses on gathering information to learn about changes in customer tastes and preferences?
Is defined as a set of interdependent organizations that make a product or service available for end
What are the roles of an organizations IT security and general management with regard to physical security?
When selling restricted securities under Rule 144 the selling customer must notify the SEC?
Which of the roles salespeople play in consultative selling is most dependent upon the salespersons business industry and customer knowledge?
The laarc (listen, acknowledge, assess, respond, and confirm) method is a customer-oriented way to:
Means giving employees the authority and responsibility to respond quickly to customer requests
Is a system of marketing by which organizations communicate directly with target customers to generate a response or transaction?
Which two types of data should be backed up before troubleshooting a computer for a customer choose two documents that are created by the customer?
The industrialized nations focused their struggle for industrial and military supremacy on
Which of the following provide the primary means of transmitting an organizations culture to its workforce?
Ignoring issues related to diversity can be costly to organizations because it can lead to
What will you do if customer wants to install an operating system in his PC but not have an optical drive?
Sales technique of suggesting additional items to go with merchandise requested by a customer.
Which pricing method sets the price of the product of what the customer is willing to pay?
Departments are commonly organized by function, product, geographical region, or customer.
Which of the following process divides a companys activities into primary and support activities central to creating customer value?
Which of the following statements accurately describes political behavior in organizations
The major difference between a low-cost provider strategy and a focused low-cost strategy is the
What are organizations that are in the business of benefiting society and operate like a business called *?
What should you do when you have a customer that is frequently complaining about your company products or services?
The term organizational ______ describes an organizations shared values, beliefs, and customs.
Whose responsibility is it to ensure that customer and organizational sensitive information
Which leadership theory is most focused upon the relationship between leaders and followers?
____ occur over time and slowly deteriorate the organization’s capacity to withstand their effects.
What is the MOST critical finding when reviewing an organizations information security management
Structure that consists entirely of work groups and teams which perform an organization’s work
At which level of integration is the attention of the HRM function focused solely on the day to day activities of a firm quizlet?
Which type of forecast is focused on how many products will be sold to consumers over a specified time?
What are organizations with formal job systems more likely to rely on to determine wage rates?
Which of the following statements is true of information systems projects in organizations?
__________ are the activities that organizations perform in order to reach their business goals.
Is the activity during a period of time when the customer directly interacts with some aspect of the service organization?
A basic idea forming the foundation of customer loyalty for small firms include the notion that
Cultural differences, customer preferences, labor and resources are factors relating to Quizlet
When interacting with a demanding customer which of the following is the best course of action for the service provider quizlet?
Which of the following administrative tools is used by organizations to design job structures
When merging two organizations a separation strategy is most commonly applied when quizlet?
What do you think is the most challenging aspect of implementing customer relationship management in a company?
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